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Simply Thea Store Policies

These policies explain how we collect and protect your data, how orders and returns are handled, and the terms you agree to when using our website and purchasing our products. By accessing the site or placing an order, you agree to the terms below.

1. Privacy & Data Protection Policy 

Introduction:
We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how your data is collected, used, stored, and protected when you use our website or make a purchase.
 

Data Controller:
The data controller for this website is: Simply Thea
Email: {{your email}}

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Information We Collect: 

We may collect the following information: Personal Information (provided by you)

  • Name

  • Email address

  • Billing and delivery address

  • Phone number (optional)

  • Payment details (processed securely by our payment partners; we do not store card information)

  • Order history and customer service communications

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Automatically Collected Information

  • IP address

  • Device and browser information

  • Cookies and usage data (via Wix analytics)

2. How We Use Your Data

Your data is used only for purposes that are lawful and necessary, including:

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To fulfil your order

  • Processing payments

  • Creating and shipping your products

  • Order updates and delivery notifications
     

To support you

  • Responding to customer enquiries

  • Handling returns or product issues

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For legitimate interests

  • Fraud prevention and website security

  • Website performance monitoring and improvement

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Marketing (Consent Required)

We will only use your personal data for marketing if:

  • You explicitly opt in to receive marketing emails or newsletters

  • You provide consent by ticking a subscription box or signing up voluntarily

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You may withdraw consent at any time by clicking “unsubscribe” or contacting us directly. We do not send marketing communications without consent.

3. Legal Basis for Processing

We process your data under the following lawful bases

  • Contract to process and deliver your order

  • Legitimate interest to provide customer support and maintain site security

  • Consent for marketing communications and optional email updates

4. Your Rights Under GDPR

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent for marketing at any time

  • Request a copy of the data we hold

  • Lodge a complaint with the ICO (UK customers)

  • Contact: {{your email}} to exercise your rights.

5. Your Rights Under GDPR

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent for marketing at any time

  • Request a copy of the data we hold

  • Lodge a complaint with the ICO (UK customers)

  • Contact: {{your email}} to exercise your rights.

6. Your Rights Under GDPR

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent for marketing at any time

  • Request a copy of the data we hold

  • Lodge a complaint with the ICO (UK customers)

 

Contact: (simplythea8@gmail.com) to exercise your rights.

7. Data Retention

We retain your personal data only for as long as necessary:

Order & Transaction Data:

  • Kept for 6 years, as required for taxation and accounting.

  • Customer Service Records:

  • Kept for up to 24 months.

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Marketing Data:

Only collected if you explicitly consent

  • Retained until you withdraw consent

  • Deleted immediately once you unsubscribe

  • We do not keep unconfirmed or rejected marketing consents

Cookies:

  • Retained according to their type and expiry; see our Cookie Policy.

8. Refund & Returns Policy

Made-to-Order Manufacturing

Each item is created on demand, featuring artwork by African artists.

  • Because of this, we only accept returns for specific issues.

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When You Can Request a Refund or Replacement

We offer refunds or replacements if:

  • The item arrives damaged, defective, or incorrect

  • There is a clear printing or production issue

  • The order is lost in transit and confirmed by the carrier

  • To file a claim, please email {{your email}} within 14 days of delivery with:

  • Order number

  • Photos of the issue

  • Your description of the problem

  • We will resolve the issue promptly.

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Non-Returnable Items

We cannot accept returns for:

  • Incorrect size or fit ordered

  • Change of mind

  • Minor colour or print variations due to digital screens

  • Items that have been worn, washed, used, or altered

  • These are not considered defects.

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Cancellations

Orders may be cancelled within 2 hours of purchase:

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  • After production begins, cancellation is not possible.

  • Refund Timeframe

  • Refunds are issued to the original payment method within 5–10 business days once approved.

8. Refund & Returns Policy

Made-to-Order Manufacturing

Each item is created on demand, featuring artwork by African artists.

  • Because of this, we only accept returns for specific issues.

​​

When You Can Request a Refund or Replacement

We offer refunds or replacements if:

  • The item arrives damaged, defective, or incorrect

  • There is a clear printing or production issue

  • The order is lost in transit and confirmed by the carrier

  • To file a claim, please email {{your email}} within 14 days of delivery with:

  • Order number

  • Photos of the issue

  • Your description of the problem

  • We will resolve the issue promptly.

​

Non-Returnable Items

We cannot accept returns for:

  • Incorrect size or fit ordered

  • Change of mind

  • Minor colour or print variations due to digital screens

  • Items that have been worn, washed, used, or altered

  • These are not considered defects.

​​

Cancellations

Orders may be cancelled within 2 hours of purchase:​

  • After production begins, cancellation is not possible.

  • Refund Timeframe

  • Refunds are issued to the original payment method within 5–10 business days once approved.

9. Shipping & Delivery Policy

Production Time

  • All products are custom printed and typically require 3–7 business days to produce.

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Shipping Time

  • Delivery estimates are shown at checkout and vary by country.

  • Orders may ship from fulfilment centres in the UK, EU, US, or Africa, depending on product type and location.

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Shipping Costs

  • Shipping fees are displayed at checkout and are non-refundable unless the item was defective.

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Customs & Duties

  • International orders may be subject to customs duties or import taxes.

  • Buyers are responsible for these charges.

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Incorrect Address

  • We are not responsible for delays or lost packages due to incorrect addresses provided at checkout.

10. Intellectual Property Policy

Artist Rights

All artwork on our products is created by African artists.

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We either:

  • Hold the commercial licence, or

  • Work directly with the artists under a commercial agreement

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Usage Restrictions

Customers may not:

  • Copy, reproduce, or redistribute the artwork

  • Claim the designs as their own

  • Use the artwork for commercial or promotional use

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All website content (images, text, branding, product designs) is protected by worldwide copyright laws.

10. Intellectual Property Policy

Artist Rights

All artwork on our products is created by African artists.

​

We either:

  • Hold the commercial licence, or

  • Work directly with the artists under a commercial agreement

​​

Usage Restrictions

Customers may not:

  • Copy, reproduce, or redistribute the artwork

  • Claim the designs as their own

  • Use the artwork for commercial or promotional use

​​

All website content (images, text, branding, product designs) is protected by worldwide copyright laws.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

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